Privacy Policy
PRIVACY NOTICE AND DATA PROTECTION FOR PROSANTÉ CUIDADO INTEGRAL DE LA SALUD S.A. DE C.V. (HEREINAFTER "PROSANTÉ")
PROSANTÉ, in its capacity as the "Controller," with a legal address at Av. Paseo de la Reforma #404 Floor 1-B, Colonia Juárez, Cuauhtémoc, Mexico City, C.P. 06600, issues this "Privacy Notice" in accordance with the provisions of Article 15 of the Federal Law on the Protection of Personal Data Held by Private Parties, in force as of July 6, 2010, hereinafter "The Law." The "Controller" guarantees the safeguarding and protection of the personal data of all its clients, who will be referred to individually as the "Data Subject," under the following terms:
A. Data Collected and Purpose:
We only collect information that you freely and voluntarily provide, physically, by phone, or electronically, which may include but is not limited to the following:
1. Personal Data: Full name, date of birth, email, work phone, home and/or cell phone, as well as identification or employment data. The primary purposes for collecting this data are identification, statistical management, appointment scheduling, and internal analysis. Secondary purposes include sending promotional information about PROSANTÉ services.
2. Sensitive Personal Data: Will not be collected.
The "Data Subject" may request access, rectification, cancellation, and opposition of their Personal and Sensitive Personal Data through the means specified in section D of this notice.
The "Controller" guarantees the protection and appropriate use of the information in accordance with "The Law." All personal data will be safeguarded at the highest security levels, taking administrative, technical, and physical measures to respect the "Data Subject" rights, as stipulated in Article 19 of "The Law."
PROSANTÉ is not authorized to share any personal data provided by the Data Subject or obtained by PROSANTÉ with any third party except in cases explicitly stated in this document and/or where the "Data Subject" has given their consent.
B. Storage and Disclosure:
We are committed to safeguarding your personal information, ensuring legal, technological, and administrative security, and not selling, renting, sharing, or disclosing your personal information to third parties for any purpose. There will be no commercial transfer of data, nor will they be used for purposes other than those mentioned above, except if a change in this Privacy Notice is made and the corresponding consent is obtained from the "Data Subject."
C. Rights:
Regarding personal data protection, PROSANTÉ guarantees respect for your rights (commonly known as ARCO Rights) through the communication means established in section D of this Privacy Notice:
1. Access: You may request access to your personal information that we hold at any time.
2. Rectification: You may request that we correct any of your data if it is incorrectly recorded.
3. Cancellation: You may request that we cancel or remove your data if you no longer wish to remain in our database.
4. Objection: The "Data Subject" may object to the processing of their personal data through the communication channels specified in this document.
D. Requests:
You may request the exercise of your ARCO rights mentioned in section C of this Privacy Notice at any time by submitting a written request, either physically or electronically, addressed to our offices (address detailed above) or via email. This request should be addressed to PROSANTÉ, with the electronic address being privacidad@prosante.com.mx, and should contain the following: name, address, copy or photograph of an official ID of the data subject, email (for communicating the response to your request), and a clear and precise description of the personal data for which one of the rights will be exercised, along with any other information that facilitates locating such data. You can revoke the consent you've given us to process your personal data at any time so that we stop using it. To do this, please submit your written request to the PROSANTÉ offices previously located or in an electronic request to privacidad@prosante.com.mx. This request should clearly express the information that should no longer be processed. The "Controller" will respond to your request within the next 72 business hours.
E. Amendments:
We reserve the right to change this Privacy Notice at any time. If there is a change, it will be published electronically and physically in the aforementioned offices.
Updates can be found at www.prosante.com.mx/politica-de-privacidad.
F. Express Consent:
The "Data Subject" of personal data declares through this instrument that they consent to the "Controller" safeguarding and using all sensitive data collected for the provision of services for the primary purposes previously expressed.
This Privacy Notice complies with the requirements of the Federal Law on the Protection of Personal Data Held by Private Parties in Articles 8, 15, 16, 17, 18, and 36.
Information Handling Policies on the Website:
Information Collected on the Website:
We receive, collect, and store any information that you enter on our website or otherwise provide to us. Additionally, we collect the Internet Protocol (IP) address used to connect your computer to the Internet, login data, email address, password, computer information, and connection and purchase history. We may use software tools to measure and collect session information, including page response times, the duration of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including names, email addresses, passwords, communications), payment details (including credit card information), comments, suggestions, product reviews, recommendations, and personal profiles.
How Do You Collect Information?
When you conduct a transaction on our website, as part of the process, we collect personal information that you provide to us, such as your name, physical address, and email address. Your personal information will only be used for the specific reasons stated above.
Why Do You Collect Such Personal Information?
We collect this personal and non-personal information for the following purposes:
- To provide and operate the services;
- To provide our users with ongoing customer assistance and technical support;
- To contact our visitors and users with general or personalized service-related notices and promotional messages;
- To create aggregated statistical data and other aggregated or inferred non-personal information that we or our business partners may use to provide and improve our respective services;
- To comply with applicable laws and regulations.
How Do You Store, Use, Share, and Disclose Your Website Visitors' Personal Information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell you our products and services. Your data may be stored through Wix.com's data storage, databases, and general applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS, managed by the PCI Security Standards Council, a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How Do You Communicate with Your Site Visitors?
We may contact you to notify you about your account, to resolve problems with your account, to resolve a dispute, to collect fees or money owed, to survey your opinions through surveys or questionnaires, to send updates about our company, or as necessary to enforce our User Agreement, national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, or postal mail.
How Are Cookies and Other Tracking Tools Used?
The following links explain how to access cookie settings in various browsers:
- Cookie settings in Firefox
- Cookie settings in Internet Explorer
- Cookie settings in Google Chrome
- Cookie settings in Safari (OS X)
- Cookie settings in Safari (iOS)
- Cookie settings in Android
To disable Google Analytics tracking on all websites, visit this link: [http://tools.google.com/dlpage/gaoptout](http://tools.google.com/dlpage/gaoptout).
How Can Your Website Visitors Withdraw Their Consent?
If you don't want us to process your data, contact us at privacidad@prosante.com.mx or send us an email at: Av. Paseo de la Reforma #404 Floor 1-B, Colonia Juárez, Cuauhtémoc, Mexico City, C.P. 06600.
Questions and Your Contact Information
If you wish to access, correct, modify, or delete any personal information we have about you, please feel free to contact us at privacidad@prosante.com.mx or send us an email at: Av. Paseo de la Reforma #404 Floor 1-B, Colonia Juárez, Cuauhtémoc, Mexico City, C.P. 06600.
Last Updated Privacy Notice, March 4, 2024.